Privacy Policy for BeHealed App
Disclaimer: BeHealed is not intended to be used as an emergency service. If you are experiencing a crisis or need immediate assistance, please contact your local emergency services or a qualified mental health professional immediately.
1. Information We Collect
Personal Data: When you register, we collect your name, email, age, gender, and other information you provide. We may also collect information related to your mental health needs and preferences, such as counseling history or completed assignments.
Usage Data: BeHealed collects data on how you use the app, including interactions with content, pages visited, messages sent, and other behavioral analytics.
Device and Log Data: We collect technical data such as your IP address, browser type, operating system, device identifiers, crash reports, and time zone settings.
2. Use of Your Information
Service Delivery: We use your personal data to provide the app's counseling services, including connecting you with counselors, delivering homework assignments, and facilitating communication.
Personalization: Your data allows us to customize your experience by suggesting content or counseling services tailored to your needs.
Notifications and Updates: We use your contact information to send important updates, notifications about assignments or sessions, and promotional messages if you have opted in.
Compliance with Legal Obligations: We may disclose your personal data to law enforcement or regulatory bodies to comply with legal requirements or to protect the safety of users.
3. Data Sharing and Disclosure
Counselors: Counselors within the platform have access to relevant user data for the purposes of providing tailored counseling services.
Third-Party Processors: We use trusted third-party vendors to host data, send notifications, and improve app functionality. These vendors are required to comply with strict confidentiality and security measures.
Legal Requirements: We may disclose your data if required by law, court order, or if we believe disclosure is necessary to protect our rights or the safety of others.
4. Data Security
Encryption and Security: We employ industry-standard encryption technologies to protect your personal data. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
User Responsibility: You are responsible for maintaining the confidentiality of your login credentials and any personal information shared within the platform.
5. Retention of Data
Retention Period: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. After account termination, some information may be retained to comply with legal obligations or for legitimate business purposes.
Deletion Requests: You may request deletion of your personal data by contacting support, though certain data may need to be retained for compliance reasons.
6. User Rights
Access and Correction: You have the right to access and update your personal data within your account settings. For more complex updates or deletions, please contact support.
Data Portability: Upon request, we can provide a copy of your personal data in a machine-readable format.
Right to Opt-Out: You can opt out of receiving non-essential communications such as marketing emails by adjusting your preferences or contacting support.
7. Children’s Privacy
BeHealed is not intended for children under 18. We do not knowingly collect personal information from anyone under this age. If we discover that a user under 18 has provided us with personal information, we will take steps to delete such data promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the app or legal requirements. Users will be notified of significant changes via email or in-app notifications. Continued use of the app after changes indicates acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Arise and Live Christian Counseling, Inc.
Email: Info@ariseandlive.com
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