Privacy & Usage Policy for Heartmonize

Disclaimer

Heartmonize is not intended to be used as an emergency service or as a substitute for professional mental health, medical, or crisis care. If you are experiencing an emergency, crisis, or are in immediate danger, please contact your local emergency services, go to the nearest emergency room, or reach out to a qualified mental health professional or crisis hotline immediately.

1. Information We Collect

Personal Data:
When you register for Heartmonize, we may collect information such as your name, email address, age, gender, and other details you choose to provide. Because Heartmonize is a couples-focused relationship app, you may also share information about your relationship status and your partner (for example, their name or nickname if you choose to enter it).

We may also collect information related to how you use key features of the app, including relationship assessments, courses, exercises, shared activities, love notes, goals, and mood or check-in tools.

Usage Data:
Heartmonize collects data on how you interact with the app, such as the assessments you complete, lessons you view or listen to, tools you open, the frequency of your use, in-app actions, and general engagement patterns. This usage data helps us understand how the app is being used and how to improve it.

Device and Log Data:
We may collect technical information from your device, including IP address, browser type, operating system, device identifiers, app version, crash or error reports, and time zone settings.

2. Use of Your Information

Service Delivery:
We use your personal data to provide and maintain the Heartmonize services, including access to relationship assessments, courses, tools, and features like shared activities, notes, and progress tracking between partners.

Personalization:
We may use your data to personalize your experience in Heartmonize, such as recommending courses, tools, or content that align with your usage, interests, or relationship goals.

Notifications and Updates:
We may use your contact information to send you important app-related messages (such as account or security notices), reminders about activities or progress, and, if you have opted in, promotional or educational content.

Compliance with Legal Obligations:
We may disclose your personal data to law enforcement, regulatory authorities, or other parties when required by law or when we believe it is necessary to protect our rights, the rights and safety of users, or the rights and safety of others.

3. Data Sharing and Disclosure

Third-Party Processors:
We may use trusted third-party service providers to help deliver and improve the Heartmonize app, such as hosting providers, analytics services, and notification services. These providers only receive the data reasonably necessary to perform their services and are required to follow strict confidentiality and security obligations.

Legal Requirements:
We may disclose your data if required to do so by law, court order, or governmental request, or if we believe in good faith that such disclosure is reasonably necessary to protect our rights, investigate potential violations of our terms, or protect the safety of users or the public.

4. Data Security

Encryption and Security:
We use industry-standard safeguards and encryption technologies where appropriate to help protect your personal data. However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

User Responsibility:
You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. Please use a strong password and avoid sharing your login information with others.

5. Retention of Data

Retention Period:
We retain your personal data for as long as necessary to provide the Heartmonize services, fulfill the purposes outlined in this policy, and comply with legal or regulatory obligations. After you close or request deletion of your account, some information may be retained for a reasonable period if needed for legal, accounting, or legitimate business purposes.

Deletion Requests:
You may request deletion of your personal data by contacting our support team. Please note that we may need to retain certain data to comply with legal requirements, resolve disputes, or enforce our agreements.

. User Rights

Access and Correction:
You may access, review, and update certain personal information directly within your account settings in the app. For additional updates, corrections, or questions about your information, you can contact support.

Data Portability:
Upon request, and where required by applicable law, we can provide a copy of certain personal data in a machine-readable format.

Right to Opt-Out:
You can opt out of receiving non-essential communications, such as marketing or promotional emails, by adjusting your preferences in the app (if available) or by contacting support and requesting to be removed from such communications.

7. Children’s Privacy

Heartmonize is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a user under 18, we will take reasonable steps to delete that information as soon as possible.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the app, our practices, or legal requirements. When we make significant changes, we will notify users through email, in-app notifications, or other reasonable means. Your continued use of Heartmonize after such changes have been communicated indicates your acceptance of the updated Privacy Policy.

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1. Acceptance of Terms

By accessing or using the Heartmonize app (the “App”), which is owned by Arise and Live Christian Counseling, Inc. (“we,” “us,” or “our”), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree to these Terms, you must not use the App.

Heartmonize is a relationship education and support tool and does not provide emergency services, diagnosis, or treatment. Your use of the App does not create a therapist–client or doctor–patient relationship.

2. Eligibility

You must be at least 18 years old to use the App. By using the App, you represent and warrant that you are 18 years of age or older. If you are under 18, please do not use the App.

3. Account Registration

To access certain features of Heartmonize, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to keep your information updated as needed. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

If you connect your account with a partner’s account, you acknowledge that certain information (such as shared activities or responses you choose to share) may be visible to your partner within the App.

4. Use of the App

Heartmonize is intended for personal, non-commercial use to support relationship education, growth, and reflection. You agree to use the App only for lawful purposes and in accordance with these Terms. You agree that you will not:

Use the App to harm, harass, threaten, or intimidate others.

Misuse any communication features to send abusive, hateful, or inappropriate content.

Engage in any activity that could damage, disable, overburden, or impair the App’s functioning.

Attempt to gain unauthorized access to any part of the App, other users’ accounts, or any systems or networks connected to the App.

Bypass or attempt to bypass any security or access controls used to protect the App and its data.

5. Content Ownership and License

All content included in the App—such as assessments, courses, exercises, text, graphics, logos, icons, images, and other materials—is the property of Arise and Live Christian Counseling, Inc. or its licensors and is protected by copyright and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Heartmonize solely for your personal, non-commercial use in accordance with these Terms. You may not reproduce, distribute, publicly display, modify, create derivative works from, or exploit any content from the App without our prior written consent.

6. Data Collection and Privacy

Your use of Heartmonize is also governed by our Privacy Policy, which explains what data we collect, how we use it, and how we protect it. By using the App, you consent to the collection and use of your data as described in the Privacy Policy.

7. Prohibited Conduct

In addition to the obligations above, you agree not to:

Violate any applicable laws or regulations while using the App.

Infringe the rights of others, including privacy, publicity, or intellectual property rights.

Introduce or distribute viruses, malware, or other harmful code.

Scrape, crawl, or use automated means to access the App or any content, except as expressly permitted by us.

Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.

8. Termination of Use

We may suspend or terminate your access to Heartmonize at our sole discretion, with or without notice, if we believe you have violated these Terms of Use, misused the App, or engaged in behavior that is harmful, unlawful, or inconsistent with the purpose of the App.

Upon termination, your right to use the App will immediately cease. Certain provisions of these Terms, such as intellectual property rights, disclaimers, and limitations of liability, will continue to apply even after termination.

9. Disclaimers and Limitation of Liability

Heartmonize and all content within the App are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not guarantee that the App will be error-free, uninterrupted, secure, or that it will meet your specific expectations.

To the fullest extent permitted by law, Arise and Live Christian Counseling, Inc. and its officers, employees, agents, and affiliates will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the App. This includes, without limitation, damages for loss of data, loss of goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless Arise and Live Christian Counseling, Inc., its officers, employees, agents, and affiliates from and against any claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the App,

Your violation of these Terms of Use, or

Your violation of any rights of another person or entity.

11. Changes to Terms

We may modify or update these Terms of Use from time to time. When we make significant changes, we will notify you through the App, by email, or by other reasonable means. Your continued use of Heartmonize after such changes take effect indicates your acceptance of the updated Terms of Use.

12. Governing Law

These Terms of Use are governed by the laws of the state in which Arise and Live Christian Counseling, Inc. is incorporated,

without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in that state for the resolution of any disputes arising out of or relating to these Terms or your use of the App.

13. Contact Information

If you have any questions or concerns about these Terms of Use or the Privacy Policy, please contact us:

Arise and Live Christian Counseling, Inc.
Email: Info@ariseandlive.com